RETURN POLICY

RETURN OF PRODUCTS

  1. The delivery of products purchased in this service respects the legal rules applicable in Portugal to the exercise of distance commerce.
  2. The customer has the right to claim any inadequacy of the product in relation to what was ordered., within the legal deadlines established for this purpose.
  3. All items are packed at SABORES E AMBIENTES with the utmost care and are protected in boxes. If you notice that the packaging is damaged, or check that it does not appear N in the proper conditions, you should contact us immediately (tel: +351 238 600 720) and we will try to indicate the procedures to be followed with the courier of the carrier.
  4. You can return your product within the legal period for this purpose., However, the item must be in its original packaging and in exactly the same condition as it was sold.. Return charges and logistics are the responsibility of the customer..
  5. The return process differs by location. Under no circumstances return the order without first contacting SABORES E AMBIENTES.
  6. In case the product is not in the proper conditions, SABORES E AMBIENTES will transport the item to our facilities, as well as sending the replacement product, no cost to the customer, owing, Yet, contact the company in advance.
  7. SABORES E AMBIENTES accepts returns up to 14 days from the delivery date, according to article 10, of Decree-Law No. 24/2014 of 14 of February, with the exception of products covered by article 17, paragraph d) of the same article “… Goods which by nature cannot be reshipped or are likely to deteriorate or quickly expire”.
  8. For this, the items must be in their original packaging., sealed and without evidence of tampering with the packaging.
  9. Only if these requirements are met can the returned items be accepted..
  10. It is up to the customer to bear the cost of returning the goods in accordance with article 13 paragraph 2) of the aforementioned decree-law, staying at FLAVORS AND ENVIRONMENTS, responsible for returning the value corresponding to the goods.