Why your AlaWin welcome bonus has not activated
They met at Alawin casino logged in, in the hope, to start with the generous welcome package, but nothing happens. This is frustrating, but usually there is a simple explanation. This guide will walk you through and show you the most common reasons, how you can solve the problem.
Common sources of errors during registration and activation
The mistake often lies in the first steps. An incorrectly entered one AlaWin promo code is a classic problem. The code must be entered exactly like this, how it is advertised, Large- and lowercase letters included. Another common mistake is, that the bonus checkbox was not checked during the sign-up process. Lots of casinos, so does AlaWin, assume, that you actively confirm, want to receive the bonus (Opt-in). Also check, whether you already have an account with AlaWin, as often only one account is permitted per household.
Bonus conditions, which are often overlooked
Each bonus is subject to certain conditions. The AlaWin bonus is no exception here. An often overlooked detail is the approved payment methods. Some methods such as Skrill or Neteller sometimes exclude you from receiving the bonus. The time component is also critical: The welcome bonus must often be received within 24 or 48 Activated hours after account opening. Did you miss this deadline?, the bonus may expire. The sales conditions (X-fold sales) of course also have to be fulfilled, before you can request a withdrawal.
| Condition | Typical value | Possible problem |
|---|---|---|
| Minimum deposit | 10 € | Deposit below the minimum amount |
| Sales requirement | 35x bonus balance | Games played with low contribution to revenue |
| Maximum bet per round | 5 € | Exceeding the limit will invalidate the bonus |
| Activation period | 48 Hours | Bonus was claimed after the deadline |
Technical problems and their solutions
Sometimes the problem isn't yours, but on the technology. The following steps can help:
- Clear cache and cookies: Reload the page with Ctrl+F5 (Windows) oder Cmd+Shift+R (Mac) can work wonders.
- Switch browsers: Try, Connect to another browser like Chrome, Firefox or Edge to log in.
- App usage: When you use the website, test the official AlaWin app or vice versa.
- JavaScript activated? Make sure, that JavaScript is not blocked in your browser.
A technical error can also lead to this, that an announced one AlaWin no deposit Bonus is not automatically credited.
The verification process (KYC) as a hurdle
Before bonuses can be fully unlocked or withdrawals processed, your identity must be verified. This process, known as “Know Your Customer” (KYC), is required by law. AlaWin can activate the welcome bonus or credit AlaWin free spins delay until long, until your documents are checked. Have the following documents ready:
- ID card or passport (Copy of both pages)
- A current stream- or mobile phone bill as proof of address (not older than 3 Sweet)
- If applicable, a copy of your credit card (the first 12 and the last ones 4 Numbers are visible, the middle ones 8 can be blackened)
When and how to contact support
Have you checked all the above points and the bonus still does not activate, Customer service is the right contact. The best way to contact alawin is via email or live chat, as these methods enable a precise description of the problem. Keep your account details and, if applicable, the bonus code used and a screenshot of the problem. Support can often look directly into your account and quickly identify and resolve the issue.